Service Design & Connected Companies

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Interessante Keynote Talk uit 2013 van Dave Gray, auteur van het boek The Connected Company Juist nu enorm relevant:  When service design meets the divided company

To keep pace with today’s connected customers, your company must become a connected company. That means deeply engaging with workers, partners, and customers, changing how work is done, how you measure success, and how performance is rewarded.

 

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