Service Design & Connected Companies

By | Books, Change, Design Thinking, Service Design | No Comments


Interessante Keynote Talk uit 2013 van Dave Gray, auteur van het boek The Connected Company Juist nu enorm relevant:  When service design meets the divided company

To keep pace with today’s connected customers, your company must become a connected company. That means deeply engaging with workers, partners, and customers, changing how work is done, how you measure success, and how performance is rewarded.